Terms of service

1) Agreement to Our Legal Terms

These Terms of Service (“Terms”) form a legally binding agreement between Cupura (“we,” “us,” or “our”) and you (“you” or “user”) regarding your access to and use of cupura.com and any related websites, features, tools, products, or services that reference these Terms (collectively, the “Services”).

By accessing or using the Services, you agree to be bound by these Terms. If you do not agree with these Terms, you must not use the Services.

We may update these Terms at any time. The updated version will be indicated by a “Last Updated” date. Your continued use of the Services after any updates means you accept the revised Terms.

Minors

If you are under 18 years of age, you may use the Services only with the consent and supervision of a parent or legal guardian who agrees to be bound by these Terms.

2) Privacy & Cookies

Your use of the Services is also governed by our Privacy Policy, which explains how we collect, use, and protect your personal data.

Please review the Privacy Policy available on our website.

We use cookies and similar technologies to enhance your experience on the website.

3) Account & Security

To access certain features, you may be required to create an account.

You agree to:

  • Keep your login credentials confidential.

  • Be responsible for all activities under your account.

  • Notify us immediately if you suspect unauthorized use of your account.

4) Product Information, Pricing & Availability

We strive to ensure that product descriptions, images, pricing, and availability are accurate. However, we do not guarantee that such information is free from errors.

Product colors and appearance may vary depending on your device display.

We reserve the right to:

  • Modify product descriptions or pricing

  • Limit quantities

  • Discontinue products at any time without notice

5) Orders, Payments & Taxes

Payments

We accept commonly available payment methods displayed during checkout such as:

  • Debit/Credit Cards

  • UPI

  • Net Banking

  • Other supported payment options

All prices are listed in Indian Rupees (INR) and may include applicable taxes where required.

Order Acceptance

We reserve the right to refuse or cancel any order at our discretion, including but not limited to:

  • Suspected fraudulent orders

  • Pricing or technical errors

  • Bulk purchase attempts

Billing Information

You agree to provide accurate billing and shipping information when placing orders.

6) Shipping & Delivery

Dispatch Time

Orders are typically dispatched within 1–3 working days.

Delivery Time

Delivery generally takes 4–7 working days, depending on your location and courier availability.

These timelines are estimates and may vary.

Delivery Attempts

If delivery fails due to incorrect address or unavailability, additional shipping charges may apply for re-delivery.

Risk & Title

Ownership and risk of loss transfer to you once the order is handed over to the courier partner.

7) Cancellations, Returns & Refunds

Cancellations

Orders may be cancelled before dispatch by contacting customer support with the order details.

Returns

Returns are accepted only for manufacturing defects within 7 days of delivery.

To initiate a return:

  1. Contact customer support with your order details.

  2. Provide clear photos showing the defect.

  3. Wait for return approval before sending the item back.

Unauthorized returns will not be accepted.

Non-Returnable Conditions

Products cannot be returned due to:

  • Personal preference

  • Change of mind

  • Design dissatisfaction

Refunds

Once a returned item is received and verified, refunds will be processed to the original payment method within 7–14 working days.

For Cash on Delivery orders, refunds will be issued to the bank details provided during the return process.

Exchanges

Exchanges are offered only for verified manufacturing defects and subject to product availability.

8) Acceptable Use

You agree not to:

  • Violate any applicable laws or regulations

  • Infringe intellectual property rights

  • Upload malware or malicious code

  • Attempt to gain unauthorized access to systems

  • Impersonate another person or entity

  • Manipulate reviews or ratings

  • Use automated bots or scraping tools

Violation of these rules may result in suspension or termination of your access.

9) Intellectual Property

All content on the Services—including but not limited to text, graphics, images, logos, designs, and software—is owned by Cupura or its licensors and is protected under applicable intellectual property laws.

You are granted a limited license to access the Services for personal, non-commercial use only.

You may not reproduce, distribute, modify, or exploit any content without prior written permission.

10) User Content & Feedback

If the Services allow reviews, comments, or other submissions (“User Content”):

  • You confirm that you own the rights to the content you submit.

  • Your content must be lawful and not misleading.

By submitting feedback or suggestions, you grant us a worldwide, royalty-free license to use such content without compensation.

11) Third-Party Services

The Services may integrate third-party services such as:

  • Payment gateways

  • Shipping providers

  • Analytics tools

  • Advertising platforms

These third parties operate under their own policies. We are not responsible for their content, services, or practices.

12) Disclaimers

The Services and all content are provided “AS IS” and “AS AVAILABLE.”

To the fullest extent permitted by law, we disclaim all warranties, including:

  • Merchantability

  • Fitness for a particular purpose

  • Non-infringement

  • Accuracy or reliability

Your use of the Services is at your own risk.

13) Limitation of Liability

To the maximum extent permitted by law, Cupura shall not be liable for any indirect, incidental, consequential, or punitive damages arising from the use of the Services.

Nothing in these Terms limits statutory consumer rights available under applicable Indian law.

14) Indemnification

You agree to indemnify and hold harmless Cupura, its affiliates, employees, and partners from any claims, damages, or liabilities arising from:

  • Your use of the Services

  • Your breach of these Terms

  • Your violation of any law or third-party rights

15) Suspension & Termination

We may suspend or terminate your access to the Services at any time for reasons including:

  • Violation of these Terms

  • Illegal activity

  • Security concerns

If your account is terminated, you may not create another account without permission.

16) Changes, Availability & Maintenance

We reserve the right to modify, suspend, or discontinue any part of the Services at any time without notice.

We do not guarantee uninterrupted or error-free service.

17) Governing Law & Dispute Resolution

These Terms are governed by the laws of India.

Informal Resolution

Before initiating formal proceedings, both parties agree to attempt to resolve disputes in good faith within 30 days after written notice.

Arbitration

Any dispute arising from these Terms shall be resolved through arbitration under the Arbitration and Conciliation Act, 1996.

  • Seat / Venue: India

  • Language: English

  • Arbitrator: Sole arbitrator

Class or representative proceedings are not permitted.

18) Miscellaneous

These Terms constitute the entire agreement between you and Cupura regarding the Services.

If any provision is found invalid or unenforceable, the remaining provisions will continue to remain in effect.

Our failure to enforce any right does not constitute a waiver of that right.

19) Contact Us

For any questions regarding these Terms, please contact Cupura Customer Support through the contact details available on the website.